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14th Euro-Global Gastroenterology Conference

Zurich, Switzerland

Mr.Fareed Farooq

Mr.Fareed Farooq

Tertiary Care Hospital Karachi Pakistan

Title: Enhance Efficiency by Revamping Scheduling System in Endoscopy Suit at Tertiary Care Hospital Karachi Pakistan


Biography: Mr.Fareed Farooq


Planning and scheduling is one of the critical component for a procedure area to work efficiently. It allows the effective utilization of material and human resource during the given period of time to bring outcomes. Therefore, We streamline the existing booking system by allowing medical teams to manage their case scheduling according to their assign slots. The new system encourages transparency while keeping in mind both doctor’s and patient’s satisfaction.

Initially, the appointment booking for all three procedure rooms were done under one room in the system. As a result, it creats high dis satisfaction among patient and health care provider due t system kiosk.

Juran’s problem solving trilogy was used as quality improvement methodology was devised to run the project. A new booking system was introduced to manage the endoscopy booking system. The system allows to assign the no. of feasible slots to the medical team to schedule their cases at any point of time.It’s also facilitate to accommodate walk-inn patients during available open slots  time. It also helped to allow equal no. of distribution to all no.of attendings.

In 2016, the monthly avg. no show of endoscopy suite was 28%. After the implementation in Feb 2017, the no show for the year 2017 and 2018 came down to 24% and 20% respectively. There is a significant change in yearly no-show rate. This has also strengthened system’s booking capacity with increase of 67%. Hence, Booking was increase in 2017 and 2018 as compared to base year with 4.5% & 3.05% respectively. There is magnificent space created in system to accommodate walk-in patients any day as per the patient convenience as we have reduced walk-in cases from 47% in 2017 and 2018.

This process confirms the sustainability of the new appointment booking system. Findings showed that there is a significant decrease in number of no shows as we were able to capture them before time and other un-booked patients’ number has decreased, resulting in efficient utilization of resources. The staff will be working in a healthy environment with an equal distribution of work. Therefore, they will not be exhausted and get overburdened with delivering good quality care to patients. Lastly, an increase in the revenue will be beneficial for the department.